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Privacy Policy

1. Introduction

Uthando neThemba Foundation (“the Foundation”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable data protection laws of South Africa.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website or interact with our services.

By using our website, you consent to the practices described in this Policy.

2. Definitions

For purposes of this Policy:

  • Personal Information means information relating to an identifiable, living person or existing juristic person as defined under POPIA.

  • Processing means collection, receipt, recording, storage, updating, use, distribution, or destruction of personal information.

3. Information We Collect

We may collect the following categories of personal information:

  • Full name and surname

  • Email address

  • Telephone number

  • Physical or postal address

  • Donation information

  • Volunteer or partnership application details

  • Communications sent to us

  • Any information voluntarily provided through forms

We may also automatically collect limited technical data such as:

  • IP address

  • Browser type

  • Device information

  • Website usage data

We do not intentionally collect sensitive personal information unless it is voluntarily provided and necessary for lawful purposes related to our mission.

4. Lawful Basis for Processing

We process personal information on one or more of the following lawful grounds:

  • Your consent

  • Performance of a donation or service-related request

  • Compliance with legal obligations

  • Legitimate interests of the Foundation, provided such interests do not override your rights

5. Purpose of Processing

We use personal information to:

  • Respond to inquiries

  • Process donations

  • Communicate updates and organisational information

  • Manage volunteer and partnership applications

  • Maintain internal records

  • Improve website functionality

  • Comply with legal, tax, and regulatory requirements

We do not use personal information for unlawful profiling or automated decision-making.

6. Donations and Financial Information

Online donations may be processed through secure third-party payment providers.

The Foundation does not store or have direct access to complete banking or card details. Payment processing providers are responsible for safeguarding financial information in accordance with their own security standards and policies.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to:

  • Enhance user experience

  • Monitor website performance

  • Improve functionality

Users may disable cookies in their browser settings; however, some website features may not function properly as a result.

8. Sharing and Disclosure of Information

We do not sell or rent personal information.

We may share personal information with:

  • Trusted third-party service providers (hosting, email, payment processing)

  • Regulatory or government authorities where legally required

  • Professional advisors where necessary for compliance

All third parties are required to maintain appropriate confidentiality and security safeguards.

9. Cross-Border Transfers

Where personal information is transferred outside South Africa (for example, through cloud hosting providers), we take reasonable steps to ensure that adequate data protection safeguards are in place in accordance with POPIA requirements.

10. Data Security

We implement reasonable technical and organisational safeguards to protect personal information against:

  • Loss

  • Unauthorized access

  • Misuse

  • Alteration

  • Disclosure

While we strive to protect personal information, no internet transmission or electronic storage system is completely secure. The Foundation cannot guarantee absolute security.

11. Data Breach Procedure

In the event of a data breach that compromises personal information, we will:

  • Take reasonable steps to contain and investigate the breach

  • Notify affected individuals where required by law

  • Notify the Information Regulator where legally required

12. Retention of Personal Information

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this Policy

  • Comply with legal and regulatory obligations

  • Maintain financial and tax records as required by law

Thereafter, personal information will be securely deleted or destroyed.

13. Children’s Privacy

The Foundation supports women and children; however, we do not knowingly collect personal information directly from minors through our website without appropriate consent from a parent or legal guardian.

If such information is identified, we will take reasonable steps to delete it.

14. Your Rights Under POPIA

You have the right to:

  • Access your personal information

  • Request correction or deletion

  • Withdraw consent (where applicable)

  • Object to processing under certain circumstances

  • Lodge a complaint with the Information Regulator of South Africa

Requests may be submitted using the contact details below.

15. Limitation of Liability

The Foundation takes reasonable steps to protect personal information; however, we shall not be held liable for any loss, damage, or unauthorized access arising from:

  • Cyberattacks

  • Technical failures

  • Third-party service provider breaches

  • Events beyond our reasonable control

Use of this website and transmission of information is at your own risk.

16. Indemnity

By using this website, you agree not to hold the Foundation liable for any indirect, incidental, or consequential damages arising from your use of the website, except where such liability cannot be excluded under applicable law.

17. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Users are encouraged to review third-party privacy policies independently.

18. Updates to This Policy

We reserve the right to amend this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of the website constitutes acceptance of any changes.

19. Contact Details and Information Officer

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Uthando neThemba Foundation
Phone: +27 87-510-2685
Email: ntombi.uthandonethemba@gmail.com
Address: Eagle Canyon Office Park, Randpark Ridge

You may also lodge a complaint with the Information Regulator (South Africa) if you believe your personal information has been processed unlawfully.

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